Terms and Conditions

Please read this carefully. When you book your holiday with us via our website you are entering into a contract which binds you – and us – in various ways.

Booking Terms and Conditions

These are the terms and conditions (“Booking Terms”) which apply when you book a touring/motor home pitch (“Pitch”) at Chatton Lakes (“the Site”) using this “Website” (https://www.chattonlakes.co.uk )

“You” or “your” means the person named in the booking confirmation. “We”, “us”, or “our” means Chatton Lakes.

These Booking Terms incorporate our rules (“Rules”) at the Site for Pitches and shall apply to each booking you make (“a Booking”) via our Website and form the contract between us for a Booking (“the Contract”). Our Rules are intended to ensure that all our guests enjoy their stay at Chatton Lakes.

When you make a Booking for the reservation of a Pitch, our Website links to an online reservation service called ‘InnStyle’ which is owned and operated by ‘Booking Solutions Limited’ who provide this reservation service on our behalf. You will be prompted to read and acknowledge their ‘Guest Terms of Booking’ (https://chattonlakes.innstyle.co.uk/guest-terms ) before you confirm the reservation. We are defined as the ‘Accommodation Provider’ within their ‘Guest Terms of Booking’.

1. The Booking

1.1 When you book your Pitch, your agreement will be with Chatton Fisheries Limited, a company registered in England and Wales under company number 15952661 with our registered office at Reddishall, Chatton, Alnwick, Northumberland, England, NE66 5RA.
1.2 The person(s) named in the Booking information is our customer and references to “you” and “your” refer to such person(s). Your Booking may not be transferred to anyone else.
1.3 We reserve the right to accept or decline Bookings at our discretion.
1.4 All Bookings are confirmed when we issue you with a confirmation email which will contain the details of what you have booked, the dates of your stay with us, and the total amount to be paid for the Booking. Please notify us of any errors in pricing or the Booking details within 48 hours of receiving the Booking confirmation email.
1.5 If you do not receive a Booking confirmation email within 12 hours of making a Booking via our Website, then please contact us immediately by telephone.
1.6 The Contract between us will begin when we send out the Booking confirmation email.
1.7 You may only make a Booking if you are at least 18 years old at the time of booking and you will be responsible for all members of your party. We can only discuss or amend your Booking with you and not any other member of your party unless you give us written consent beforehand to do so.

2. Pricing for Pitches

2.1 The prices for our Pitches are periodically reviewed and amended. For the up to date pricing information, please refer to our Website. The price for your Pitch will be clearly stated in your Booking confirmation email.
2.2 All prices shown on our Website and your Booking confirmation email include any charges for water, electricity and foul drainage that may be applicable.

3. Payment for your Booking

3.1 Our method of payment for booking via our Website is using a debit or credit card.
3.2 For Pitches, a non-refundable deposit of 20% is payable when you make the Booking. The balance must be paid by card or in cash when you check-in on the date of your arrival at the Site.
3.3 (Deleted)
3.4 Promotional offers will be applied to Bookings only if they are valid at the time of making the Booking. Such offers cannot be combined with other offers and neither can they be applied retrospectively to existing Bookings. We reserve the right to change or remove a promotional offer by updating the details of such offers in the relevant section of our Website.

4. Cancellation and Changes to your Booking by You

4.1 If you cancel your Booking
4.1.1 To cancel a confirmed Booking you must let us know in writing prior to the commencement of your stay with us.
4.1.2 You will forfeit the deposit already paid for the Booking.
4.1.3 If you cancel your Booking after the start of your stay with us or vacate the Pitch early, we will not issue any refund for the remaining nights of your Booking.
4.2 If you wish to change your Booking
4.2.1 To change a confirmed Booking you must let us know in writing or telephone prior to the commencement of your stay with us. This change may include the number of pitches or the dates of your stay with us.
4.2.2 We will do our best to accommodate your changes, but we cannot guarantee that we will be able to make modifications to your Booking.
4.2.3 If we are able to change your Booking, you will have to pay any additional hire costs due as a result of the change.

5. (Deleted)

6. If we cancel or change your Booking

6.3.1 Very occasionally, in exceptional circumstances, we may have to change cancel your Booking. If we do so we will tell you as soon as possible. We will only change or cancel your Booking if:
6.3.1.1 It is necessary to carry out or complete necessary or urgent repairs
6.3.1.2 For reasons unforeseen at the time of your Booking which are outside our control such as for example adverse weather conditions or warnings of severe weather events (See paragraph 15 Events outside of our control)
6.3.2 If we do need to cancel or change your Booking for reasons described in 6.3.1.1, we will endeavour to offer you a suitable alternative Booking. If we cannot offer you an alternative or you do not accept the alternative we offer, the Booking will be cancelled and we will refund you the total amount already paid for the Booking. We will only be responsible for foreseeable losses as a result of the cancellation or change. See paragraph 14 Our Liability.
6.3.3 If we do need to change or cancel your Booking for reasons described in 6.3.1.2 because we are unable to deliver the booking due unforeseen events beyond our reasonable control, we will endeavour to offer you a suitable alternative booking for either the same dates or alternative dates. If you do not accept the alternative offer, the Booking will be deemed cancelled and no refund of any amounts paid will be offered
6.4 We may terminate this Contract with immediate notice and without refund if you or any member of your party is in material breach of the Contract and its Rules. We may also require any person not observing the Site’s Rules or creating a nuisance to leave the Site. (See paragraph 10 Guest Behaviour)

7. Special Requests

7.1 Special request may be requested when you make a Booking. We will do our best to accommodate such requests but these will not be agreed to until we have confirmed in writing that we are able to do so.

8. Refunds

8.1 Where a refund is due as a result of cancellation or change to your Booking, we will process it as soon as possible by the original payment method.

9. Travel Insurance

9.1 We strongly recommend that you take out appropriate UK holiday or travel insurance for all members of your party to compensate you for financial loss in the event that your Booking is cancelled or changed.

10. Guest Behaviour

10.1 We reserve the right to deny access and/or terminate your stay if you or any member of your party’s behaviour is deemed unsuitable. No refunds will be provided. Reasons for unacceptable behaviour include but are not limited to where we consider you or any member of your party have breached these terms and conditions; we consider that you or any member of your party’s behaviour endangers the safety of other guests or our staff; any complaints are made regarding anti-social or unacceptable behaviour by you or any member of your party; you or your party causes unreasonable damage within the Pitch or the Site (such damage will have to be paid for by you).

11. Damages

11.1 If you find that anything is missing or damaged on your arrival at your Pitch, you must notify us immediately. Otherwise we will assume the damage has been caused by you or your party.
11.2 If your Pitch is damaged by you or someone in your party during your stay (including pets), we have the right to recover the associated cost from you, including any additional cleaning costs.

12. Problems and Complaints

12.1 If you have any problem with our Pitches, please contact us immediately by email or phone so as to give us an opportunity to resolve the issue.
12.2 In consideration of any complaint, we will take into account whether we have been given the opportunity to investigate and resolve the matter.
12.3 Any complaint relating to these Booking Terms must be raised by you in writing within 28 days of making the Booking or (if later) the date you were due to check-out in accordance with your Booking.

13. General Rules

Please ensure you and your party are familiar with the following Site Rules:

13.1 The earliest arrival time for check-in is 14.00. Guests must leave the Site by 13.30 on the day of departure.
13.2 Admission to the Site is only allowed after registration at the reception desk. Should the reception desk be unattended when you arrive, then a phone number will be displayed for you to make contact with us. This phone number will also be in your Booking confirmation email. You will be directed to your allocated Pitch at the time of check-in.
13.3 If you expect to arrive after 17.00, please advise us in advance. Your Booking will be held until 10.00 the following day at which point we reserve the right to cancel your Booking without any refund.
13.4 The maximum occupancy of a Pitch is 6 persons.
13.5 Tents or trailer tents are not permitted on the Site.
13.6 A maximum of one vehicle (including motor-cycles) is permitted per Pitch.
13.7 Under-18’s must be accompanied by their parents or legal guardians at all times.
13.8 Dogs must be kept on leads and supervised at all times. Dogs listed in the UK Dangerous Dogs Act are not permitted. Please clean-up after your dogs.
13.9 Only anglers who have purchased a fishing ticket are allowed around the lakes.
13.10 Swimming in the lakes is not allowed.
13.11 Barbecues are welcome but must be raised off the ground and attended by an adult at all times.
13.12 Barbecues and/or firepits are not permitted in dry, windy and/or hot weather conditions.
13.13 Open fires are not allowed at any time.
13.14 Firearms and illegal substances must not be brought onto the Site.
13.15 All occupants must undertake to keep their Pitch and facilities in a clean and tidy condition in which they would expect to find them. Designated bins are provided for your use. You will be charged for any damage/breakages caused to the Pitch or damage to any of the Site facilities by you or any member of you party or your visitors (including damaged/removed cables).
13.16 Left belongings can be returned by arrangement subject to a pre-payment of an administration charge of £10 plus postage and packing. We are unable to return items on the Royal Mail Prohibited & Restricted Items list.

14. Our liability

14.1 If we fail to comply with these Booking Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Booking Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
14.3 We accept liability for any loss or damage you may suffer as a result of our negligence or wilful default, but otherwise are not liable to you for any loss or damage you suffer. Our liability to you is limited to the cost of your Booking less any non-refundable deposit, except in the case of death or personal injury

15. Events outside our control

15.1 We will not be responsible or pay compensation for things beyond our reasonable control that destroy, damage or cause unavailability of our Pitches or Site.
15.2 Some of the things we mean by “things beyond our reasonable control”, include without limitation fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots, industrial action, natural or nuclear disaster, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemics and pandemics.
15.3 In the event of adverse weather, your Booking will only be refunded if the Site or Pitch is closed in the interests of health and safety. If you cannot travel on the day to the Site, due to adverse weather, we will do our best to move your booking to an alternative date, but refunds will not be provided. If the new dates are at a higher tariff, then the difference in the two prices will be charged. We recommend taking out appropriate travel insurance.
15.4 Illness and infectious disease. Let us know if you think your or any of your party have come down with something that may affect any of our other visitors. If we become aware, or have reasonable grounds to suspect, that you have contacted a contagious disease or illness that has the potential to infect many people quickly; you and your party may be asked to go home. If this is not possible, then restrictions will be placed upon your activities and movements to prevent the disease or illness being transmitted to other guests.

16. Communications between us

16.1 When we refer in these Booking Terms to “in writing”, this will include email.
16.2 If you wish to contact us in writing, or if any paragraph in these Booking Terms requires you to give us notice in writing, you can send this to us by email to chattonlakes@gmail.com or by post to Chatton Lakes, Reddishall, Chatton, Alnwick, Northumberland, England, NE66 5RA. We will confirm receipt of this by contacting you in writing, normally by email. If you wish to cancel or change your Booking, please see 4 Cancellation and Changes to your Booking by You for how to tell us this.
16.3 If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us in your Booking.

17. Website accuracy

We have taken all care to make sure that all detail on our Website is correct. However, we cannot accept responsibility for any errors or the results of these. We are not responsible to you for unforeseen events or matters over which we have no control.

18. Other terms

18.1 Please note that these Booking Terms and the Contract are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
18.2 These Booking Terms do not affect your statutory rights under English Law.
18.3 We take your privacy very seriously, respect your rights to privacy and are committed to protecting your personal information, which we call “personal data”. Our privacy policy (together with these Booking Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This includes your right to have your personal data erased on request by contacting the us at Reddishall, Chatton , Alnwick, Northumberland, England, NE66 5RA or by emailing chattonlakes@gmail.com. Our full privacy policy can be found on our Website (https://www.chattonlakes.co.uk/privacy-policy/ )

—— END ——

This policy was last reviewed on 22nd April 2026.