This policy outlines Chatton Lakes Trout Fishery’s (“we”, “our”, “us”) practices with respect to how we use and protect any information that a user or guest ( “you”, “your”) gives when using the www.chattonlakes.co.uk website (“Site”) to request information about or make a booking reservation for use of our Caravan Park. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat such data.
By visiting the Site and by providing personal data to us, you are accepting and consenting to the practices described in this policy and the policy of our online booking reservation system provider (Booking Solutions Limited), who are referred to within this policy.
Disclaimer and Liability
This Site is provided on an ‘as is’ and ‘as available’ basis and, while all reasonable care is taken, we do not warrant the accuracy, completeness, timeliness, reliability or fitness for any particular purpose of the content of this Site nor does the content form part of or constitute a representation or warranty of any contract.
To the full extent allowed by English law, we will not be liable to you or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of this Site.
This Site includes links to third-party websites which are beyond our control. The inclusion of third-party links does not imply any kind of endorsement or recommendation by us.
Personal Data We May Collect from You
We may collect and process the information you give us. This may arise from you providing your information when making a booking reservation on our Site , by corresponding with us by phone, submitting an Enquiry Form from our Site, by email or in writing.
We collect or use the following information to facilitate your stay with us as a guest:
• Name and contact details of the lead guest
• Address of the lead guest
• Booking History
• Payment (card) details
• Website user information (including user journeys and cookie tracking)
This also includes information you provide when you change/update your personal details, contact preferences etc.
We will not store any personal data other than that required for our business purpose. We will rectify any inaccurate data as requested by guests. Information held is checked or re-checked with guests on booking.
Why Personal Data is Collected
We require the collation and storage of certain personal data in order to carry out our business purpose of operating a Caravan Park. The lawful reason for processing such data is that, as a guest with us, you enter into a contract with us until your stay is complete. The data collected will be used to administer the agreement between us and you and for no other reason without your express permission. If you do not allow us to collect the required personal data to administer your stay, then you will not be able to stay as a guest at the Caravan Park.
We will not send any marketing communications by email or letter or any other form of communication other than for specific business purpose without your express consent. If you consent to receive marketing communications, you can then opt out at any time, either by unsubscribing to a marketing email, or by calling us on 01668 215226.
Where We Store Your Data
All our booking reservations containing your personal data are processed and stored in an online system called InnStyle which is run and owned by Booking Solutions Limited. You should read their privacy policy https://innstyle.co.uk/privacy-policy/ to fully understand how they manage your personal data.
Information stored in the online booking reservation system is stored securely on computer servers which are within the European Economic Area. We take all reasonable steps to ensure that your data is kept secure and in accordance with this privacy policy.
Please be aware that the transmission of information via the Internet can never be completely secure. Although we will do our best to protect your personal data, any transmission is at your own risk. Once we have received your information, we will try our utmost to prevent unauthorised access.
Sharing Personal Data
We will not sell, lease or share your personal information to third parties (other than with the InnStyle system) unless we have your permission or are required by law to do so.
How Long Personal Data Is Kept
As standard, we will store personal data on the booking reservation system for up to seven years after your stay in order to give the best service to returning customers and to meet current UK tax requirements. If you do not want us to store your data for this amount of time, then please call us and request that we remove your data and we will comply, subject to us having to retain such data as required by law.
Your Rights in the Processing of Data
You may choose to restrict the collection or use of your personal information in the following ways:
• You may request details of personal information we hold about you under the GDPR data protection laws without charge. If you would like to know what personal data we have stored about you, then please write to or email us and request this information. We shall provide personal data within 30 days in a structured, commonly used and machine readable form. Machine-readable means that the information is structured so that software can extract specific elements of the data. This enables other organisations to use the data if you desire.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
• You may request us to delete your personal information in writing or by email which we will endeavour to do, subject to any legal or legitimate business reasons that may prevent us from doing so.
Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your browser session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the Site’s URL. So when booking through our Site, you can be sure that your session is protected.
Our Payment Service Provider is Stripe Payments UK Ltd a London-based, FCA-authorised subsidiary of the global technology company Stripe. Stripe provide a secure payment gateway and is certified to PCI Service Provider Level 1 which is the highest, most stringent level of certification available in the payments industry. It is Stripe’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Links To Other Websites
Our website contains direct links to other websites that may be of interest to you. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the website in question.
Use of Cookies
If our contact and dealing with you is via our Site, we use “cookies” to allow us to identify your computer but not you personally. Cookies are small files that are placed on your device to help us provide a better user experience. Cookies are stored on your individual device and you have full control over their use.
Like many website owners, we use Google Analytics (GA) to measure how users interact with our website content. GA collects information about what pages you visit, how long you are on the site, how you got here, and what device you are using. The data collected may be used by ourselves to customise the content on our Site to make for the best experience for users when visiting our Site. For GA to work, cookies are deployed on your device to collect the relevant data. This information collected and stored by these cookies does not personally identify anyone.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this Site and on others. The most effective way to do this is to set your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies.
Contact
If you want further information about how we store your personal data or would like to make any of the above requests, then please contact us: Chatton Lakes Trout Fishery, Reddishall, Chatton, Alnwick, NE66 5RA, 01668 215226 or email: chattonlakes@gmail.com
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This policy was last reviewed on 22nd April 2026.